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Support

Our clients enjoy around-the-clock support from day one to beyond implementation. Using set workflows, technology tools, and proven processes, this dedicated group is exclusively charged with ensuring client success.

The Civix Client Success Center

An Extension of Your Team

Our client success team constantly monitors systems, provides instant support, and creates solutions to overcome new challenges. Agile and innovative, we bring together the best and the brightest from across disciplines to enrich and add capacity to your office.

24/7 Support

Dedicated support lines offer a roster of subject matter experts at your fingertips.

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Real-Time Open Ticket Dashboard

Client dashboards allow real-time views into maintenance efforts, eliminating delays in communication and saving valuable time when it matters most.

Proactive Security

Issues aren’t just resolved, they’re avoided using proactive scanning, testing, and ongoing system monitoring.

We are your trusted partners, an extension of your team, on a mission to transform the public sector.

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Articles

The latest from Civix

Albuquerque Launches New Campaign Finance Filing System with Civix

The City of Albuquerque just hit a major milestone in campaign finance transparency and accessibility with the launch of its new online disclosure filing system—developed by Civix.

Choosing the Right Path to Modernization: Navigating Legacy System Upgrades 

As Secretaries of State look to modernize critical and aging software systems, the choice of platform carries long-term implications for efficiency and cost management.

CISA’s Shake-Up: What Staff Suspensions Mean for State and Local Election Officials

For years, election officials have relied on the Cybersecurity and Infrastructure Security Agency (CISA) for guidance, real-time threat intelligence, and incident response coordination.

Civix Appoints Matt Walker as Chief Operating Officer to Drive Operational Excellence and Growth 

Modernizing State & Local Government in 2025: A CTO’s Perspective from Civix 

As we embark on a new year, the spotlight on government technology has never been brighter. Record turnout in recent elections underscored one clear reality: governments need modern, secure, and user-friendly solutions to manage ever-evolving demands.

Civix Appoints Brandon Fargis as Chief Technology Officer to Propel Government SaaS Innovation 

Proud Partner in Rebuilding California: Celebrating Workforce Development for Wildfire Recovery 

Civix client, the California Department of Housing and Community Development (HCD), announced $40.7 million in CDBG-DR Workforce Development program grants focused on post-disaster economic recovery.

Civix Supports its Seventh Historic Presidential Election 

Maximizing the Impact of the $4.6 Billion Climate Pollution Reduction Grant Program with Civix

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Contact our team today to learn more about our products and services for your industry.

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