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Support

Our clients enjoy around-the-clock support from day one to beyond implementation. Using set workflows, technology tools, and proven processes, this dedicated group is exclusively charged with ensuring client success.

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The Civix Client Success Center

An Extension of Your Team

Our client success team constantly monitors systems, provides instant support, and creates solutions to overcome new challenges. Agile and innovative, we bring together the best and the brightest from across disciplines to enrich and add capacity to your office.

24/7 Support

Dedicated support lines offer a roster of subject matter experts at your fingertips.

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Real-Time Open Ticket Dashboard

Client dashboards allow real-time views into maintenance efforts, eliminating delays in communication and saving valuable time when it matters most.

Proactive Security

Issues aren’t just resolved, they’re avoided using proactive scanning, testing, and ongoing system monitoring.

We are your trusted partners, an extension of your team, on a mission to transform the public sector.

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Articles

The latest from Civix

Civix e-Pollbook Certified by Pennsylvania Secretary of State 

Pennsylvania certified that Civix e-Pollbook complies with all applicable requirements and therefore can be used in the state’s elections. 

Civix Named a GovTech 100 Company for 6th Consecutive Year

Civix has been selected as a GovTech 100 company for 2023.

HUD Features Civix Supported Projects as Examples of “Resiliency at Work” 

In its Summer Newsletter, the HUD Office of Policy Development and Research featured projects as examples of resiliency at work.

Disaster Recovery Grants Reporting System (DRGR) Navigation Guide 

Civix Partners with Zwipe to bring Next Generation Biometric Access Cards to Airports

Civix adds DAC Services

Civix adds ACDMS services to its Identity Management platform

Today, Civix announced that it has entered into a transaction agreement with the Transportation Security Administration (TSA) to offer its Aviation Channeling and Data Management System.

Mitigating Cyber Threats in 2022: Roadmap for Secretaries of State 

Cyberattacks are on the rise, growing exponentially year over year. The threat level now is especially high due to Russia’s war in Ukraine.
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Shifting from Cybersecurity to Cyber Resilience

The COVID-19 pandemic precipitated a sharp rise in the adoption of digital tools, especially in the public sector.
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