HELPING STATE AGENCIES REACH THEIR FULL DIGITAL GOVERNMENT POTENTIAL
One Public Portal for All Business Needs
With Civix’s Business Services Platform, integrated agencies (Business Formation and Registry, Taxation, Labor, Licensing, etc.) can collect, validate, and distribute business registration information while constituents are provided clear guidance for starting, managing, and growing their businesses all through one, single sign-on application.
A Platform Through Which The State AndIts Constituents Can Grow
Planning, starting, and maintaining a business can be challenging. There are multiple filing and compliance requirements spanning various state agencies with few definitive sources of information. Our solution provides one public portal for all business needs and streamlines backend, multi-agency procedures. It guides prospective users and puts information and electronic filings at their fingertips, making your state an attractive place to do business.
EASY TO MANAGE
One simple, online platform provides the highest level of multi-agency efficiency, breaking down barriers between disparate agency systems and unlocking the information needed for true integration.
An integrated imaging and document repository provides a single-system business workflow, providing complete mapping and absolute consistency between database records and stored filing images.
CONSTITUENT FRIENDLY
Provides one source for business registration, filing, and compliance requirements – one password, one document repository, one single platform for all business needs.
Dynamic interviews guide users through only those filings necessary for their specific needs, minimizing red tape and eliminating the need for advanced business knowledge.
Digitally Transform Your State With Award Winning Civix Software
CONNECTICUT’S ONLINE BUSINESS STARTUP TOOL
IACA Merit Award for Technological Innovation
VERMONT’S BUSINESS PORTAL
IACA Merit Award for Registry Innovation
INDIANA’S INBIZ
Center for Digital Government’s Government Experience Award
IACA Merit Award for Technological Innovation
IN Digital Summit’s Award for Best Application Serving the Public – State
Proven Results
- Streamlines government services, saving time and money
- Converts previously mailed or in-person filings to electronic submissions
- Attracts new business and promotes economic development
- Generates goodwill between state agencies and among constituents
- Generates goodwill between state agencies and among constituents
75%
Faster Application Processing
15%
Great Staff Efficiency
90%
Online Filing Adoption Rate
40%
Increase in Total SOS Revenue*
* In only 6 months after implementation
Make Advancements To Full Digital Government Transformation
While Business Services formats vary based on client needs, each is aimed at driving economic development and providing next-level customer service. We can help design the approach that is appropriate for your state—from the most basic to the most advanced. We then build your portal expertly, at once or in phases, as the situation demands.
CIVIX CAN HELP
Using the following guiding principles, and pulling from our network of Business Analysts,
System Architects, UX/UI Experts, and Developers, PCC has helped numerous
states reach their full Business Services potential.
- Customer Centric: A transformative departure from how government has organized its processes and services in the past. The citizen’s user experience is theprimary driver of design, prioritization, and service on-boarding.
- Consolidated: While the agencies and departments maintain their individual missions and systems, good technology and customer-centric design makes this fact seamless to the customer.
- Connected: Citizens interact with their government online at their convenience through robust self-service technology.
Business Services Platform Solutions
CRITICAL SUCCESS FACTORS
- Government Sponsorship
- Citizen-Centric Approach
- Autonomous Agency Systems
- Identity & Access Management Strategy
- Workforce Training & Empowerment
- Brand Consistency & Marketing
Basic
EARLY ATTEMPTS TO PROVIDE BUSINESS SERVICES FUNCTIONALITY
Most states wanting to simplify the process for constituents start with a portal or website that features links to helpful pages and other agency sites. These sites can include wizard guidance or tutorials to educate customers and walk them through basic operations.
BENEFITS
- Allows the initiating state agency to test the concept without substantial outlay
- Puts hard to find resources and information in one place
Intermediate
PURPOSE-BUILT BUSINESS SERVICES PLATFORMS
If the initiating agency has low-tomoderate funding and partner agency commitment, portal platforms can be built to include integration with partner agencies and links to agencies sitting on the sidelines.
BENEFITS
- Improves customer service by digitally transforming eGovernment services into a modern, customer centric focus
- Achieves results that can demonstrate success and inspire large scale buy-in down the road
Advanced
FULL DIGITAL TRANSFORMATION
The most advanced Business Services Platform format aims for full digital transformation and includes integration and a single point of entry. State services customers log in once, complete forms that are common to the data requirements of several agencies, and that data is pushed seamlessly to all portal agencies, easing the burden of customer and staff data entry. Customers are assisted through complex processes to accomplish multiple transactions with various agencies in a single, contiguous session (submitting payment once for all combined services, and accomplishing all their state business efficiently).
BENEFITS
- Allows customers to maintain a single online account and maintain access to all their transactional documents
- In addition to customer service benefits,the advanced Business
- Services Platform also leverage automation to make government operations most efficient for all the portal partner agencies
- Maximizes customer compliance with all regulatory requirements and functions
- Digitally transforms eGovernment around customer customer need rather than agency jurisdictional boundaries
Contact
How can we help?
Contact our team today to learn more about our products and services for your industry.