Choosing the Right Path to Modernization: Navigating Legacy System Upgrades 

HEATHROW, FL – As Secretaries of State look to modernize critical and aging software systems, the choice of platform carries long-term implications for efficiency and cost management. However, not all solutions are created equal, and determining the right modernization path requires a clear understanding of the available options and their impact. 

Governments typically face three primary options when upgrading legacy systems: 

• Custom Solutions – Purpose-built for unique agency needs but often come with high costs, vendor dependence, and long-term maintenance challenges. 

• B2B SaaS with Government Overlays – Commercial solutions with added government-specific customizations. While faster to deploy, they may not fully address legislative and regulatory needs. 

• Configurable Government-Specific SaaS – A flexible, scalable approach designed specifically for public sector operations, minimizing technical debt while ensuring adaptability to evolving regulations. 

Understanding the benefits, risks, and resource requirements of each path is essential for making informed modernization decisions. 

Read our latest white paper, “Paths to Modernization,” here to explore these options in detail and determine the best approach for your agency.